Serena Escamilla
Delray Beach,FL
Summary
Dynamic Leasing Consultant with a proven track record at Range Water, enhancing occupancy rates through exceptional customer service and effective closing techniques. Skilled in property management and building rapport, I excel in fostering positive tenant relationships while ensuring compliance with fair housing regulations. Committed to delivering outstanding results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Range Water
08.2023 - Current
- Facilitated property tours, showcasing amenities and community features to prospective residents.
- Contributed to increasing the property occupancy percentage by effectively closing leases, conducting engaging property tours, and maintaining strong relationships
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Collaborated with maintenance teams to resolve resident concerns promptly and effectively.
- Trained new leasing staff on operational procedures and customer service best practices.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Shibui Salon
Julio Iguchi
01.2022 - 07.2023
- Communicated with clients and updated client records
- Resolved customer problems and complaints
- Oversaw inventory
- Managed over 40 clients a day
- Excellent communication skills, both verbal and written.
- Increased product sales
Private Nanny
Vecellio Group Inc
11.2020 - 11.2021
- Supervised daily activities, ensuring safety and engagement for children in care.
- Implemented routines that promoted healthy habits and positive behavior among children.
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events
Hostess Manager
Brass Ring Pub
06.2019 - 11.2020
- Managed front-of-house operations, ensuring seamless guest experiences and optimal seating arrangements.
- Trained and mentored new staff on customer service standards and operational procedures.
- Developed schedules to ensure adequate coverage during peak service times, enhancing team efficiency.
- Implemented reservation systems, improving guest flow and reducing wait times significantly.
Education
High School Diploma -
Lake Worth High
Lake Worth, FLSkills
- Property management
- Customer service expertise
- Fair housing regulations and polices
- Building rapport
- Leasing and sales
- Phone and email etiquette
- Closing techniques
Timeline
Leasing Consultant
Range Water
08.2023 - Current
Shibui Salon
Julio Iguchi
01.2022 - 07.2023
Private Nanny
Vecellio Group Inc
11.2020 - 11.2021
Hostess Manager
Brass Ring Pub
06.2019 - 11.2020
High School Diploma -
Lake Worth High