Serena Godinez
Albuquerque,NM
Summary
Dynamic Brand Ambassador with proven success at Tarte Cosmetics, enhancing brand visibility through impactful product demonstrations and strategic partnerships. Skilled in customer engagement and staff training, I foster relationships that drive sales and loyalty. Recognized for my exceptional communication and goal-oriented mindset, I consistently deliver outstanding customer experiences.
Overview
9
9
years of professional experience
Work History
Brand Ambassador
Tarte Cosmetics
07.2021 - Current
- Developed and executed product demonstrations to enhance brand visibility and consumer engagement..
- Trained new ambassadors and sales associates on product knowledge and effective customer interaction strategies.
- Conduct research to identify trends, consumer preferences, and competitive landscape insights.
- Cultivated relationships with key retail partners to drive sales performance and brand loyalty.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations
- Communicated product information with confidence and educated consumers about company.
Assistant Manager
Hot Topic
02.2019 - 07.2021
- Led team in achieving sales targets through effective staff training and motivation.
- Implemented inventory management procedures to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving strategic merchandise placement and promotions.
- Mentored new employees on company policies, improving onboarding experience and retention rates.
- Coordinated visual merchandising efforts to maintain brand standards and attract customer attention.
Brand Ambassador
Lancome Cosmetics
04.2017 - 07.2021
- Facilitated events and promotions that increased brand awareness within target demographics.
- Oversaw inventory management for promotional events ensuring optimal stock levels and presentation quality.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas..
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Education
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Albuquerque, NM05-2016
Associate of Arts - Liberal Arts
Central New Mexico Community College
Albuquerque, NM05-2014
Associate of Science - Psychology
Central New Mexico Community College
Albuquerque, NM05-2013
High School Diploma -
Volcano Vista High School
Albuquerque, NM05-2011
Skills
- Customer service
- Customer engagement
- Exceptional communication
- Adaptable personality
- Relationship builder
- Goal-oriented mindset
- Brand awareness
- Sales expertise
- Product demonstration
- Revenue generation
Timeline
Brand Ambassador
Tarte Cosmetics
07.2021 - Current
Assistant Manager
Hot Topic
02.2019 - 07.2021
Brand Ambassador
Lancome Cosmetics
04.2017 - 07.2021
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Associate of Arts - Liberal Arts
Central New Mexico Community College
Associate of Science - Psychology
Central New Mexico Community College
High School Diploma -
Volcano Vista High School