Serena Jordan
Prescott Valley,AZ
Summary
Detail-oriented Pharmacy Technician with expertise in medication preparation and dispensing. Proficient in workflow optimization and customer service, ensuring compliance with safety standards and timely patient care. Customer care and support is my favorite part of what I do. I have an appreciation for the struggles my patients are facing in all stages of their medical care and it's my goal to always be one of those people they look forward to talking to and someone who brightens their day.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Amerita Specialty Infusion
Prescott, AZ
05.2009 - Current
- Managed medication preparation and dispensing processes to ensure patient needs are met in compliance with safety standards.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collaborated with healthcare professionals to coordinate patient care plans, ensuring timely delivery of specialty medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Trained new technicians on equipment usage and compounding protocols.
- Compounded sterile preparations for acute care patients in line with USP 797 guidelines.
Pharmacy Technician
Yavapai Regional Medical Center West
Prescott, AZ
01.2007 - 10.2010
- Managed medication distribution and inventory control to ensure timely patient care.
- Trained and mentored junior pharmacy technicians on operational procedures and best practices.
- Conducted regular audits of medication storage areas to maintain compliance with safety regulations.
- Assisted pharmacists in preparing sterile compounds.
- Streamlined communication between pharmacy and nursing staff, improving service delivery times.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZNo Degree - Chemistry/Biology
Yavapai College
Prescott, AZSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Dosage calculations
- Sterile compounding
- Medication preparation
- Medication dispensing
- Data entry
- Attention to detail
- Customer service
- Medicare/Medicaid claims processing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Amerita Specialty Infusion
05.2009 - Current
Pharmacy Technician
Yavapai Regional Medical Center West
01.2007 - 10.2010
High School Diploma -
Bradshaw Mountain High School
No Degree - Chemistry/Biology
Yavapai College