Serena Martinez
Nuevo
Summary
Dedicated professional with a proven track record at Sheridan Chiropractic, enhancing patient satisfaction and increasing referrals through exceptional customer service and relationship building. Skilled in POS system operation and adept at fostering trust through a detail-oriented approach. Excelled in roles requiring the coordination of tasks and financial accuracy, significantly contributing to workplace efficiency and client loyalty.
Overview
4
4
years of professional experience
Work History
Chiropractic Assistant
Sheridan Chiropractic
11.2023 - 01.2025
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Performed electric muscle stimulation, massage, and mechanical traction.
Sales Associate
Vans Off The Wall
10.2021 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Leader
Dunkin' Donuts
02.2021 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor of Science - Kinesiology
California State University, San Marcos
San Marcos, CA05-2027
Skills
- Telephone etiquette
- Payment collection
- Detail-oriented approach
- Relationship building
- Customer service focus
- POS system operation
Timeline
Chiropractic Assistant
Sheridan Chiropractic
11.2023 - 01.2025
Sales Associate
Vans Off The Wall
10.2021 - 03.2024
Shift Leader
Dunkin' Donuts
02.2021 - 09.2021
Bachelor of Science - Kinesiology
California State University, San Marcos
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