Serena Morales
Santa Maria,CA
Summary
Multi-skilled General Manager with exceptional Customer service skills. Thrives in any environment, and exceeds expectations. Skilled in problem solving, communicating, multitasking, and more.
Overview
5
5
years of professional experience
Work History
General Manager
Jamba
Santa Maria, California
07.2021 - Current
- Formed and sustained relationships with all customers to ensure constant visits.
- Routinely reviewed financial reports to identify new areas of focus.
- Maximized productivity through learning how to manage time wisely in a fast paced environment. Multitasking is key to completing all daily goals.
- Integrating new procedures within my team regularly, to improve productivity.
- Quickly learned new procedures and policies, mastering all, and training my team to implement those immediately.
- Creatively identifying new ways to improve revenue.
- Administered employee discipline through verbal and written warnings.
- Constructively communicating with all members of staff to eliminate habits.
- Created schedules based on projected sales.
- Resolved customer complaints quickly. Gave outstanding customer service to meet service score goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ability to work alone for as long as needed.
- Lead an entire group of people, and works well with all.
- Complete all tedious tasks, detail clean, and ensure all aspects of the store are properly cleaned and maintained. Very detail oriented work.
- Utilized Microsoft Office and Google Sheets to prepare and submit accurate reports.
- Keep up with messages received via email or telephone, and respond to all in a timely manner.
- Completed tasks ahead of time to better prepare for the following day/shift.
Sales Associate
Tillys
Santa Maria, California
11.2020 - 06.2021
- Gave excellent customer service
- Assisted guests with help earning rewards though the company's loyalty program.
- Recommending items for guests' loved ones.
- Kept a clean, tidy, and organized store.
- Earned employee of the month on one occasion.
Education
High School Diploma -
Ernest Righetti High School
Santa Maria, CA06-2019
Skills
- Team leadership
- Delegate tasks
- Employee training
- Customer service excellence
- Time management
- Adaptability in fast-paced environments
- Organized
- Detail-oriented
- Multitasking
- Conflict resolution
- Communicate effectively
- Learn quickly
Timeline
General Manager
Jamba
07.2021 - Current
Sales Associate
Tillys
11.2020 - 06.2021
High School Diploma -
Ernest Righetti High School