Serena Thao
Summary
Gained extensive experience in customer-focused environment, building transferable skills in team leadership and customer relationship management. Developed deep understanding of effective communication and problem-solving techniques. Looking to transition into new field, and taking these skills to move forward with success in different environments.
Overview
2
2
years of professional experience
Work History
Customer Service Lead
Burlington
10.2024 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Burlington
04.2023 - 09.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
California State University, Fresno - Liberal Studies
California State University, Fresno
05-2027
Skills
- Comprehend new skills
- Customer service
- Communication skills
- Employee training
- Organizational skills
- Payment processing
- Adaptability
- Cash handling
- Goal-oriented
- Reflective listening skills
- Diligent worker
- Team building
Timeline
Customer Service Lead
Burlington
10.2024 - Current
Cashier
Burlington
04.2023 - 09.2024
California State University, Fresno - Liberal Studies
California State University, Fresno
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