Summary
Overview
Work History
Education
Skills
Timeline
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Serena Valero

Pheoinx,ARIZONA

Summary

Dynamic professional with extensive experience at Café Zupas, excelling in staff management and operations. Proven track record in developing training programs and optimizing inventory control, leading to enhanced team productivity and reduced waste. Strong relationship-building skills foster client loyalty and drive sales growth in catering services.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Café Zupas
Phoenix, AZ
09.2024 - 02.2026
  • Supervised daily operations to enhance workflow efficiency and team productivity.
  • Developed training materials and programs to onboard new staff effectively.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours.

Catering Sales Manager

Café Zupas
Phoenix, NY
06.2024 - 09.2024
  • Developed tailored catering proposals to meet client needs and maximize sales opportunities.
  • Coordinated logistics for events, ensuring timely delivery and setup of services.
  • Cultivated relationships with clients to enhance repeat business and referrals.
  • Collaborated with kitchen staff to ensure menu accuracy and quality standards.
  • Increased event bookings by developing and implementing effective catering sales strategies.

Team Member

Cafe Zupas
Phoenix, AZ
12.2023 - 06.2024
  • Assisted in daily operations by organizing workspace and maintaining cleanliness.
  • Supported team members by preparing ingredients and assembling products efficiently.
  • Learned safety protocols to ensure compliance with workplace standards.
  • Collaborated with colleagues to streamline workflow and enhance productivity.

Shift Leader

Coldstone Creamy
Phoenix, AZ
02.2022 - 11.2023
  • Supervised team operations, ensuring adherence to quality standards and safety protocols.
  • Trained new staff on operational procedures and best practices for efficiency.
  • Conducted regular inventory assessments, optimizing stock management processes.
  • Coordinated shift schedules, balancing labor needs with operational demands.

Education

High School Diploma - Education

Grand Canyon University
Phoenix, AZ

High School Diploma -

Moon Valley High School
Phoenix, AZ

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development

Timeline

Assistant General Manager

Café Zupas
09.2024 - 02.2026

Catering Sales Manager

Café Zupas
06.2024 - 09.2024

Team Member

Cafe Zupas
12.2023 - 06.2024

Shift Leader

Coldstone Creamy
02.2022 - 11.2023

High School Diploma - Education

Grand Canyon University

High School Diploma -

Moon Valley High School
Serena Valero