Serena Clara Ajaltouni
Cleveland,OH
Summary
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Townhall
11.2024 - 02.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Server
The Country Club
02.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Rebol
10.2023 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Restaurant Hostess/Servant Assistant
Red Lobster
02.2023 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Server
Cheers
06.2020 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Arts - International Relations
Cleveland State University
Cleveland, OH06-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Strong work ethic
- Guest engagement
- Fluent bilingualism
Certification
- CPR Certified
Languages
Arabic
Native or Bilingual
French
Limited Working
German
Elementary
Timeline
Restaurant Hostess
Townhall
11.2024 - 02.2025
Server
The Country Club
02.2024 - 01.2025
Barista
Rebol
10.2023 - 05.2024
Restaurant Hostess/Servant Assistant
Red Lobster
02.2023 - 06.2023
Server
Cheers
06.2020 - 08.2022
Bachelor of Arts - International Relations
Cleveland State University
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