Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serene Franklin

Fort Worth,TX

Summary

Detail-oriented Sonography Student with experience in health insurance and customer service. Skilled in communication, organization, and problem-solving, with a solid understanding of healthcare systems and insurance processes. Aiming for an entry-level Medical or Healthcare Support role to apply knowledge and contribute to operational efficiency and quality patient service.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Havilon LLC
Mansfield, Texas
11.2025 - Current
  • Delivered packages across designated routes, ensuring on-time arrival for customer satisfaction.
  • Transported and delivered items securely, minimizing risk of damage or loss.
  • Recorded delivery information accurately for tracking and customer service purposes.

Seasonal Delivery Driver

JMJ Delivery LLC.
Mansfield, Texas
11.2024 - 02.2025
  • Operated delivery vehicles to meet schedules, achieving on-time deliveries.
  • Followed safety protocols to reduce risks and maintain regulatory compliance.
  • Prepared and loaded shipments, ensuring inventory accuracy and readiness for dispatch.

Licensed Insurance Agent

Everise
08.2024 - 11.2024
  • UnitedHealthCare
  • Guided clients in selecting policies and coverage options that best fit their needs.
  • Performed needs assessments to identify tailored insurance solutions for clients.
  • Informed clients about policy features and benefits to enhance understanding and decision-making.

Insurance Agent

True Coverage
06.2023 - 01.2024
  • Conducted thorough assessments of clients' insurance needs and preferences.
  • Guided clients in selecting tailored insurance coverage options to meet individual needs.
  • Informed clients on policy details, benefits, and exclusions to ensure informed decision-making.

Education

Associate of Applied Science - Sonography

South College
Dallas, TX
04-2027

High School Diploma -

South Grand Prairie High School
Grand Prairie, TX
05.2022

Skills

  • Customer service
  • Problem assessment
  • Medical terminology
  • Team collaboration
  • Delivery scheduling
  • Dependable and reliable

Timeline

Delivery Driver

Havilon LLC
11.2025 - Current

Seasonal Delivery Driver

JMJ Delivery LLC.
11.2024 - 02.2025

Licensed Insurance Agent

Everise
08.2024 - 11.2024

Insurance Agent

True Coverage
06.2023 - 01.2024

Associate of Applied Science - Sonography

South College

High School Diploma -

South Grand Prairie High School
Serene Franklin