Serene Sehl
Spring Hill
Summary
Customer-focused professional with five years of experience in retail, pharmacy, and hospitality. Licensed Pharmacy Technician skilled in delivering top-tier customer service, managing cash transactions, and resolving issues efficiently. Committed to enhancing daily operations through strong communication and organizational skills. Seeking an administrative or customer service role to leverage expertise in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Supervisor / Cashier / Licensed Pharmacy Technician
CVS Health
New Port Richey
09.2024 - Current
- Provided exceptional customer service in high-traffic retail pharmacy, enhancing customer satisfaction.
- Assisted customers with prescriptions and purchases, streamlining service delivery and improving overall experience.
- Resolved customer concerns professionally, fostering positive relationships and ensuring repeat business.
- Processed cash transactions accurately at point of sale., credit card, and insurance transactions accurately.
- Maintain patient confidentiality while following HIPAA guidelines.
- Support daily store operations, inventory organization, and team productivity.
Supervisor / Server / Chef
Rawk Star Cafe
Oldsmar
12.2021 - 09.2024
- Oversaw daily restaurant operations in fast-paced environment, ensuring smooth service and team coordination.
- Trained and mentored team members to enhance customer service delivery and satisfaction.
- Resolved customer concerns with professionalism, fostering positive dining experiences.
- Maintained accurate cash handling and register operations.
- Supported restaurant opening and closing procedures to ensure effective operations.
Hostess
Dietche Restaurant
Palm Harbor
04.2021 - 12.2021
- Welcomed guests, establishing a positive first impression for an enjoyable dining experience.
- Managed guest seating and communicated wait times, optimizing guest flow and enhancing satisfaction.
- Coordinated with servers to streamline customer service and ensure timely order delivery.
Counter Associate
Panera Bread
Tarpon Springs
01.2021 - 04.2021
- Delivered prompt and courteous customer service to enhance customer satisfaction.
- Assisted customers with orders and processed payments to ensure a smooth transaction experience.
- Maintained clean, organized, and welcoming work environment to support positive customer interactions.
Education
Licensed Pharmacy Technician - Pharmacy Technician
CVS Health
01.2025 - 04.2025
High School Diploma -
Penn Foster High School
Skills
- Customer Service
- Communication
- Data Entry
- Cash Handling
- Point-of-Sale (POS) Systems
- Microsoft Word
- Organization
- Time Management
- Problem Solving
- Team Leadership
- Multitasking
- Inventory Support
- Administrative Support
- Attention to Detail
- HIPAA Compliance
- Goal oriented
Volunteer Experience
Bristol Rose Equestrian, Odessa, FL, Volunteer Assistant, 01/01/20, 12/31/21, Assisted with horseback riding lessons and daily barn operations., Groomed and cared for horses while supporting instructors and visitors.
Timeline
Licensed Pharmacy Technician - Pharmacy Technician
CVS Health
01.2025 - 04.2025
Supervisor / Cashier / Licensed Pharmacy Technician
CVS Health
09.2024 - Current
Supervisor / Server / Chef
Rawk Star Cafe
12.2021 - 09.2024
Hostess
Dietche Restaurant
04.2021 - 12.2021
Counter Associate
Panera Bread
01.2021 - 04.2021
High School Diploma -
Penn Foster High School