Serenitty Hess-Marks
Server
Everett,WA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Restaurant Manager
Farrelli's Wood Fire Pizza
Ruston, WA
03.2020 - 09.2021
- Led and directed team members on effective methods, operations and procedures.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Interacted positively with customers
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Chef
WIth Style Catering
Seattle , WA
01.2019 - 02.2020
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Developed and cooked memorable dishes that brought new customers into establishment.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Shopped for fresh, local ingredients to satisfy clients
Server
Bahama Breeze
Tukwila, WA
12.2017 - 11.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Certification - Business And Marketing
Bates Technical College
01.2021 - 03.2022
Skills
Performance improvement
Food preparation and safety
Point of Sale (POS) system operation
Dynamic, friendly hostess
Food service background
Natural leader
Food and beverage pairings
Menu memorization
High-volume dining
Stocking and replenishing
Sales expertise
Timeline
Certification - Business And Marketing
Bates Technical College
01.2021 - 03.2022
Restaurant Manager
Farrelli's Wood Fire Pizza
03.2020 - 09.2021
Chef
WIth Style Catering
01.2019 - 02.2020
Server
Bahama Breeze
12.2017 - 11.2019