Serenity Aguinaldo-Morrison
Las Vegas ,NV
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Barista
Hello Again
07.2025 - 10.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Patient Service Representative
Hawaii Pacific Health
03.2025 - 10.2025
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Floated to difftent departments in the hospital to cover for another PSR out, or an empty spot.
Student activities ambassador
Hawaii Pacific University
08.2024 - 12.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Planed, set up, and and worked at school events. Including volunteering around the island with students
LGI/Lifeguard/swim instructor
Lynnwood Recreation Center
01.2021 - 06.2024
- Responded to emergency situations in a timely, efficient manner.
- Monitored safety of guests in and around swimming pool.
- Taught all ages CPR, First Aid, and Water Saftey.
Education
Mountlake Terrace High School
06-2024
Skills
Appointment Scheduling
Patient greeting
Document filing
Medical terminology
Certification
- CPR/ First Aid
- Food handlers card
Timeline
Barista
Hello Again
07.2025 - 10.2025
Patient Service Representative
Hawaii Pacific Health
03.2025 - 10.2025
Student activities ambassador
Hawaii Pacific University
08.2024 - 12.2024
LGI/Lifeguard/swim instructor
Lynnwood Recreation Center
01.2021 - 06.2024
Mountlake Terrace High School