serenity Alegria
Corpus Christi,TX
Summary
Enthusiastic young adult, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn and excel in the work force.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Lms Concepts
07.2024 - 11.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
Direct Care Worker
Home Instead
02.2024 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
Registered Behavior Technician
Empower Behavioral Health
04.2023 - 05.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Deckhand
American Cruise Lines
09.2022 - 11.2022
- Repair, maintain and clean decks throughout vessel
- Lay and transfer rigging, safely handle lines and check tow for vessels
- Assist with navigation tasks as look-out
- Offer friendly and efficient service to guests
Server
Hidden Lakes Lodge
06.2022 - 09.2022
- Ensured excellent customer service by seating guests, taking orders, and serving guests in a timely matter with a positive attitude
- Efficiently placed 100+ orders a day using a POS system
- Knowledgeably recommended drink or food items based on customers preferences
Customer Service Rep
Brookshire Grocery Company
01.2021 - 05.2022
- Resolved customer related issues from general questions to exchanges and returns
- Stocked inventory on floor ranging from food to home decor
- Efficiently delivered all curbside orders for customer arrival times
Education
High school diploma -
Mary Carol high school
01.2021
Skills
- Customer Service
- Time Management
- Organization
- Communication
- Behavioral support
- Reliability
- De-Escalation Techniques
- First Aid/CPR
Certification
BLS and cpr
Timeline
Direct Support Professional
Lms Concepts
07.2024 - 11.2024
Direct Care Worker
Home Instead
02.2024 - 07.2024
Registered Behavior Technician
Empower Behavioral Health
04.2023 - 05.2024
Deckhand
American Cruise Lines
09.2022 - 11.2022
Server
Hidden Lakes Lodge
06.2022 - 09.2022
Customer Service Rep
Brookshire Grocery Company
01.2021 - 05.2022
High school diploma -
Mary Carol high school
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