Serenity Gates
Mount Vernon,IN
Summary
Proven team collaborator and adept in customer service, I excelled at Dimaggio's Italian Pizza, enhancing customer satisfaction and streamlining delivery operations. Mastering conflict resolution and time management, I significantly contributed to a positive customer experience. My expertise in using point-of-sale systems and implementing food safety practices underscores my multifaceted skill set.
Reliable Delivery Driver known for productivity and efficient task completion. Possess specialized skills in route planning, time management, and safety compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth delivery operations and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Dimaggio's Italian Pizza
Mount Vernon, IN
09.2023 - Current
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Participated in training sessions on customer service and food safety, applying learned principles to daily delivery operations.
- Used point-of-sale hardware and software to enable smooth pizza transactions when delivering or helping out at store.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Contacted customers prior to delivery to coordinate delivery times.
Cashier
Dimaggio's Italian Pizza
Mount Vernon, IN
09.2021 - 09.2023
- Built and maintained productive relationships with employees.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Associate of Arts - Elementary Education
Ivy Tech Community College of Indiana
Evansville, IN05-2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Adaptation strategies
- Documentation and reporting
Timeline
Delivery Driver
Dimaggio's Italian Pizza
09.2023 - Current
Cashier
Dimaggio's Italian Pizza
09.2021 - 09.2023
Associate of Arts - Elementary Education
Ivy Tech Community College of Indiana