Serenity Hansen
Vancouver,WA
Summary
Demonstrates strong leadership in fast-paced environments, effectively managing guest experiences and resolving conflicts with professionalism. Proven ability to maintain service excellence, contributing to a positive dining experience.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Host
Red Robin
Vancouver, Washington
09.2025 - Current
- Greeted and seated guests in a friendly and timely manner.
- Greeted customers to create welcoming atmosphere, answered questions, and recommended specials to enhance guest experience.
- Managed waitlists and communicated wait times to guests effectively.
- Provided excellent customer service by anticipating customer needs.
- Handled guest inquiries and resolved issues with professionalism.
- Resolved conflicts between customers promptly.
- Maintained cleanliness of dining area and host station to ensure pleasant dining environment.
- Collaborated with kitchen staff to ensure smooth service flow.
- Trained new hosts on restaurant procedures and guest interactions.
- Tracked seated guests to optimize table turnover and service flow using computer-based and mobile reservation software.
Car-Hop
Sonic Drive-In
07.2024 - 2025
- De-escalated customer concerns and resolved issues to enhance satisfaction.
- I kept the drive-through line going smoothly while making correct drinks, handling money, and being kind to the customers.
- Delivered food and beverages to customers in a timely manner.
- Welcomed customers at drive-in window to create a positive first impression.
- Verified orders and bagged items for easy transport.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Tracked supply inventory and notified management of shortages.
Education
High School Diploma - Criminal Justice
Mountain View High School
Vancouver, Washington06-2026
Skills
- Customer service expertise
- Customer service
- Guest Reception
- Guest feedback
- Reservation Coordination
- Customer Interaction
- Conflict resolution
- Communication skills
- Team collaboration
- Working Under Pressure
- Multitasking
- Adaptable to change
- Leadership
- Managing projects
Certification
- WA ST. Food Handlers Card
- Hands-Only CPR certification
- Handcuffing
- Baton
- First-Aid
Community Service
- Dozer Days Volunteer, 10/05/24
- Dozer Days Volunteer, 10/04/25 - 10/05/25
Timeline
Host
Red Robin
09.2025 - Current
Car-Hop
Sonic Drive-In
07.2024 - 2025
High School Diploma - Criminal Justice
Mountain View High School