Serenity Jackson
Murfreesboro,TN
Summary
I am a dedicated professional with strong customer service skills, known for enhancing customer experiences through patience and empathy. I'm also committed to maintaining organizational integrity and operational efficiency.
I developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
Work History
Cashier
Jack's
Covington, TN
04.2025 - 08.2025
- Processed cash and credit transactions efficiently at point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Balanced cash drawer accurately at the end of each shift to ensure financial integrity.
- Adapted quickly to new procedures and technology, enhancing operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
Digital Personal Shopper
Walmart
Ripley, TN
06.2024 - 03.2025
- Assisted customers in selecting products based on preferences and needs
- Navigated store layout efficiently to locate items for customers
- Provided exceptional customer service, addressing inquiries and resolving issues
- Collaborated with team members to maintain stock levels and product availability
- Adapted to changing customer demands while ensuring satisfaction
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Carhop Server
Sonic Drive-In
Covington, TN
04.2023 - 11.2023
- Delivered food and beverages to customers in a timely manner, ensuring satisfaction with service.
- Maintained cleanliness and organization of dining area, enhancing overall customer experience.
- Operated point-of-sale system efficiently for accurate order processing and payment handling.
- Collaborated with kitchen staff to ensure timely preparation of orders during peak hours.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
Education
Bachelor of Science - Forensic Science
Middle Tennessee State University
Murfreesboro, TN05.2029
High School Diploma -
Ripley High School
Ripley, TN05.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
Timeline
Cashier
Jack's
04.2025 - 08.2025
Digital Personal Shopper
Walmart
06.2024 - 03.2025
Carhop Server
Sonic Drive-In
04.2023 - 11.2023
Bachelor of Science - Forensic Science
Middle Tennessee State University
High School Diploma -
Ripley High School
OSHA-10 Certified
I am OSHA-10 certified in agriculture and criminal justice. I took the ten hour course my junior year for criminal justice, and again my senior year for my small animal lab.