Serenity Jones
Katy,United States
Summary
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in Call Center Representative role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hair Envi
05.2023 - 08.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
K-12 Acamedy
05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Cash handling
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certified Nursing Advocacy, LoneStar College - Two months
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Hair Envi
05.2023 - 08.2025
High School Diploma -
K-12 Acamedy
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