Serenity Lynn Williams
Duke City Cages
Albuquerque,VA
1
year of professional experience
Front Desk Receptionist with experience keeping reception areas organized, welcoming, and accurate. Managed 30+ client check-ins per shift, appointment systems, and 20+ billing records per week to support smooth client flow and financial integrity. Builds a positive first impression through clear communication and reliable front desk coordination.
Work History
Front Desk Receptionist
11 Months- Maintain a 95% client satisfaction rate by responding promptly and keeping appointments on track.
- Handle 30+ client interactions per day while keeping the front desk organized and welcoming.
- Managed appointment scheduling and client flow to keep front desk operations efficient throughout the day.
- Maintained accurate records and billing support while following company policies and protecting financial integrity.
- Routed calls and resolved basic front desk questions with clear, professional communication.
- Coordinated with team members to support a cohesive front desk experience and positive workplace culture.
- Adapted quickly to changing front desk needs while balancing multiple duties with accuracy and professionalism.
Education
Diploma
Skills
Customer service
Team leadership
Presentation skills
Adaptability
Emotional intelligence
Appointment scheduling
Front desk operations
Call routing
Record keeping
Billing support
Timeline
Front Desk Receptionist
Duke City Cages
08.2023 - 07.2024Read More
Eacademy
Diploma
Read More