Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Martin

Wanette

Summary

Highly motivated and results-driven 20 year old woman. I am always looking for new ways to learn and grow. Proficient in building strong customer relationships and

providing outstanding service. My ultimate goal is to provide the best experience for every customer and person I come in contact with.

Overview

2
2
years of professional experience

Work History

Front Desk Administrator

Icon Roofing Systems
05.2025 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Improved office organization by implementing effective filing systems and document management practices.
  • Partner with homeowners and contractors to go over why Icon is the roofing company for them.
  • Dealt with all clerical tasks, received payment from insurance companies and customers.

Assistant Manager

Tower Loans
05.2023 - 05.2025
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Created bonds with customers to understand their needs so that I can properly navigate them into the loan that is right for them.
  • Used strategic skills in helping a customer realize how a loan can benefit their life.

Education

Associate of Business Administration - Business Administration And Management

Mid America Technology Center
Wayne, OK

Lexington Highschool
Lexington, OK
05.2023

Skills

  • Retail sales
  • Microsoft word
  • Customer service focus
  • Clerical experience
  • Time management
  • Business management

Timeline

Front Desk Administrator

Icon Roofing Systems
05.2025 - Current

Assistant Manager

Tower Loans
05.2023 - 05.2025

Associate of Business Administration - Business Administration And Management

Mid America Technology Center

Lexington Highschool

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