Serenity McCart
Concord,NC
Summary
Experienced take-away specialist with 4 years in the restaurant industry, skilled in front desk operations and customer service. Seeking new opportunities to apply my enthusiasm and contribute to company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Takeaway Server
Outback Steakhouse
Concord, NC
04.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Front Desk Receptionist
Hand and Stone Massage and Facials Spa
Concord, NC
02.2024 - 04.2024
- Utilized Zenoti to greet guests, schedule appointments, facilitate smooth check-in/check-out processes, and actively engage in membership program recruitment.
- Ensured customer satisfaction by creating a welcoming and calming environment at the facility.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Mezzanine Operator
MDI Group
Hickory, NC
08.2023 - 11.2023
- Efficiently processed orders by carefully selecting items per order specifications, effectively packaging and labeling them prior to their transfer through the conveyer belt.
- Collaborated with coworkers to perform projects quickly and meet business goals.
Delivery Driver
Pizza Hit.
Granite Falls, NC
02.2023 - 08.2023
- Proficiently handled tasks including dishwashing, back of house maintenance, and order fulfillment
- Maintained a track record of delivering food safely and on time to customers.
- Implemented an efficient system for tracking customer payments
Takeaway Server
Outback Steakhouse.
Blowing Rock, NC
08.2021 - 01.2023
- Provided efficient order fulfillment by taking customer orders through various channels such as phone and online platforms. Ensured accurate packaging of orders with complete inventory of food items, bread, silverware, and condiments
- Provided exceptional customer service by greeting customers and delivering their food while handling payment transactions
- Ensured customers felt comfortable in our facility to encourage their return visits.
Takeaway Server
Outback Steakhouse.
Salisbury, NC
08.2020 - 06.2021
- Ensured customers received complete order by carefully verifying contents of packaging for phone or online orders.
- Efficiently served customers by promptly attending to their needs from taking orders to processing payments.
Education
High school diploma -
West Caldwell High School
Skills
- Packaging
- Front desk
- Customer Service
- Physical Stamina
- Memory
- Cleanliness and Good Hygiene
- Math Skills
- Computer Skills
- Restaurant experience
- Delivery driver experience
- Cash Handling
- POS
- Appointment scheduling
- Upselling
- English
- Organizational skills
- Typing
- Sales
- Guest Relations
Certification
- Driver's License
- Food Handler Certification
References
References available upon request.
Timeline
Takeaway Server
Outback Steakhouse
04.2024 - Current
Front Desk Receptionist
Hand and Stone Massage and Facials Spa
02.2024 - 04.2024
Mezzanine Operator
MDI Group
08.2023 - 11.2023
Delivery Driver
Pizza Hit.
02.2023 - 08.2023
Takeaway Server
Outback Steakhouse.
08.2021 - 01.2023
Takeaway Server
Outback Steakhouse.
08.2020 - 06.2021
High school diploma -
West Caldwell High School