Serenity Skipper
Columbus,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IMPACT Community Action
Columbus, US
11.2023 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
Customer Service Representative
Huntington National Bank
Columbus
01.2023 - 11.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Child Care Worker
ChildCare Careers
Columbus, US
09.2023 - 11.2023
- Demonstrated patience and understanding when working with young children.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Supervised and monitored the safety of children in my care.
- Documented observations of each child's behavior throughout the day.
- Maintained daily records of activities, behaviors, meals, and naps.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
Technician
North West Eye Care Professionals
Columbus, US
01.2023 - 03.2023
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Maintained getting patients vitals, eye pressure. Updated any new history from the past year.
Cashier
Fresh Thyme Market
Columbus, US
09.2022 - 03.2023
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Server
O'Charley's
Columbus, US
02.2021 - 08.2021
- Was a server at O'charley's, I have great communication with everybody
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
Fort Hayes High School
Columbus, OH06-2022
Skills
- Serving
- Host/hostess experience
- Food service
- Food production
- Restaurant experience
- Retail sales
- Food handling
- Food preparation
- Catering
- Infant care
- Toddler care
- Babysitting
- Complaint resolution
- Scheduling
- Money handling
- Customer relations
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
IMPACT Community Action
11.2023 - Current
Child Care Worker
ChildCare Careers
09.2023 - 11.2023
Customer Service Representative
Huntington National Bank
01.2023 - 11.2023
Technician
North West Eye Care Professionals
01.2023 - 03.2023
Cashier
Fresh Thyme Market
09.2022 - 03.2023
Server
O'Charley's
02.2021 - 08.2021
High School Diploma -
Fort Hayes High School