SERETHA CROFT
Detroit
Summary
Resourceful Restaurant Shift Manager adept at maintaining high levels of productivity and efficiency. Specialize in staff training, inventory management, and customer service excellence. Excel in team leadership, problem-solving, and time management skills, ensuring smooth operations during every shift. Bring valuable soft skills including communication, adaptability, and conflict resolution to foster a positive dining experience for guests.
Motivated Restaurant Shift Manager with experience in overseeing daily operations, managing staff and ensuring customer satisfaction. Strengths include problem-solving, effective communication and team leadership. Known for improving operational efficiency and creating pleasant dining experiences for guests.
Overview
10
10
years of professional experience
Work History
Restaurant Shift Manager
McDonald's Restaurant
Detroit
11.2018 - Current
- Supervised daily restaurant operations and ensured adherence to company standards.
- Trained and mentored staff on customer service and food safety protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to enhance dining experience.
- Conducted regular quality checks on food preparation and presentation standards.
- Resolved customer complaints in a timely manner.
- Monitored cash registers during shifts to ensure accuracy of transactions.
Sales Lead
Footlocker.com Inc.
Dearborn
09.2023 - 06.2025
- Led sales team in achieving monthly targets and enhancing customer engagement.
- Trained and mentored new staff on product knowledge and sales techniques.
- Coordinated inventory management to ensure product availability during peak seasons.
- Analyzed customer feedback to improve service quality and address concerns promptly.
Assistant Manager
DTLR
Detroit
11.2023 - 05.2025
- Assisted in managing daily store operations and staff schedules.
- Trained and mentored new employees on customer service standards.
- Coordinated inventory management and product placement strategies.
- Supported the hiring process by conducting interviews for potential candidates.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Crew Trainer/Manger In training
McDonald's
06.2017 - 07.2019
- I was crew trainer i train new employees on table /grill and cashier when i was manger in trainer i was running shift and keeping storing running i go where need
Machine operator
Kelly service
02.2019 - 04.2019
- Breaking down cardboard and shipping out packages
Crew
Asw Bounce House
04.2016 - 06.2017
- Set Up Bounce House and conducted the train some time i go out to the events and set of popcorn machine,snow cone etc
- I play character time to time
- Entertainment
Education
Diploma -
Martin Luther King Jr. senior high School
Some College (No Degree) - Nursing Education
Schoolcraft College
Livonia, MISkills
- Inventory management
- Food safety
- Staff training
- Customer complaint resolution
- Sales strategy
- Team leadership
- Problem solving
- Performance evaluation
- Conflict resolution
- Table management
- Employee scheduling
- Staff motivation
Certifications Honors
- Shift Manager 1 and 2, McDonald's, 07/01/18
- CPR and First Aid, Blue Cross Blue Shield, 05/01/19
Timeline
Assistant Manager
DTLR
11.2023 - 05.2025
Sales Lead
Footlocker.com Inc.
09.2023 - 06.2025
Machine operator
Kelly service
02.2019 - 04.2019
Restaurant Shift Manager
McDonald's Restaurant
11.2018 - Current
Crew Trainer/Manger In training
McDonald's
06.2017 - 07.2019
Crew
Asw Bounce House
04.2016 - 06.2017
Diploma -
Martin Luther King Jr. senior high School
Some College (No Degree) - Nursing Education
Schoolcraft College