Serge Charles
Fort Lauderdale,FL
Summary
Proactive and results-driven professional with a proven track record at Saks OFF 5TH, enhancing customer satisfaction and streamlining operations. Excelled in customer service and cash handling, demonstrating exceptional problem-solving abilities and teamwork. Achieved notable improvements in customer loyalty and operational efficiency, showcasing a commitment to excellence and a dynamic ability to multitask.
Overview
14
14
years of professional experience
Work History
Sales Associate
Saks OFF 5TH
10.2010 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Pharmacy Operations Manager
Rx Pharmacy
Hollywood, Florida
08.2010 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Education
Business Management - Business Management
Prospect Hall School of Business
Hollywood, FL05.2022
Pharmacy Technician - Pharmacy Technician
Med Vence College
Fort Lauderdale, FL05.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
Languages
English
Full Professional
Spanish
Limited Working
French
Full Professional
Timeline
Sales Associate
Saks OFF 5TH
10.2010 - Current
Pharmacy Operations Manager
Rx Pharmacy
08.2010 - Current
Business Management - Business Management
Prospect Hall School of Business
Pharmacy Technician - Pharmacy Technician
Med Vence College
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