SERGEY Ilin
Spokane Valley,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance team engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Business Owner/Operator
Self-employeed
03.2023 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Employed prompt decision-making and in-depth research to resolve issues.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
CDL Truck Driver
Mikhail Trucking, LLC
07.2021 - 02.2023
- Inspected vehicle before and after every trip and conducted minor repairs.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Verified contents of inventory loads against Bills of Lading.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Maximized load safety by balancing, securing, and weighing products.
- Monitored and managed fuel consumption and expenses for management reporting.
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Minimized company liability and risks to loads by obeying traffic laws.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way communication to stay in contact with dispatch and receive last-minute instruction changes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
HVAC Installer
R&r Heating And Air
05.2020 - 06.2021
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Installed components to improve HVAC system performance.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Operated portable metal-working tools to fabricate, assemble, and install ductwork and chassis parts.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Assisted in maintenance, repair and installation of ventilation systems.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Performed routine maintenance on heating and cooling systems.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
Education
Certificate - Semi-Truck Driver
Drive 509
Spokane Valley, WA06.2021
HVAC/R Service Tech - HVAC Installation And Repair
Northwest HVAC/R Training Center
Spokane, WA06.2020
High School Diploma -
Penn Foster Career School
Scranton, PA12.2018
Certificate - Automotive Repair Technician
Penn Foster Career School
Scranton, PA12.2018
Skills
- Personnel Management
- Contract Management
- Sales Tactics
- Business Planning and Strategy
- Inventory Control
- Operations Management
- Equipment Replacement
- Project Oversight
- Adaptable and Flexible
- Cleanliness Standards
- Balanced Work Ethic
- Analytical and Critical Thinker
- Quality Control Planning
- Multitasker
- Time Management
- Oil Changes
- Self-Motivation
- Customer Needs Assessments
Languages
Russian
Native or Bilingual
References
Nickolay (Dispatcher)
(509)714-7620
Irina (Former Supervisor)
(509)251-8613
Alexander (Former Co-Worker)
(971)404-5155
Timeline
Business Owner/Operator
Self-employeed
03.2023 - Current
CDL Truck Driver
Mikhail Trucking, LLC
07.2021 - 02.2023
HVAC Installer
R&r Heating And Air
05.2020 - 06.2021
Certificate - Semi-Truck Driver
Drive 509
HVAC/R Service Tech - HVAC Installation And Repair
Northwest HVAC/R Training Center
High School Diploma -
Penn Foster Career School
Certificate - Automotive Repair Technician
Penn Foster Career School
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