Sergina Petit-Homme
New Britain
Summary
Dedicated professional with strengths in customer service and operational efficiency. Skilled in supervising teams, maintaining accurate records, and resolving issues, ensuring compliance and satisfaction. Committed to enhancing customer experiences and driving performance through effective training and schedule management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Olympia Diner
Newington
10.2022 - Current
- Delivered professional, high-quality customer service while building strong relationships to support customer satisfaction and retention.
- Supervised daily operations and trained new employees on transaction processing, accuracy standards, phone etiquette, and compliance, enhancing team performance and service quality.
- Coordinated staff schedules during peak periods, optimizing coverage and ensuring consistent service delivery.
- Managed inventory tracking and ordering using Google Sheets, maintaining accurate records and ensuring operational readiness for peak demand.
- Communicated with vendors and distributors via phone and email to place orders, resolve discrepancies, and maintain consistent supply levels.
Merchandise Associate
Marshall's
Cromwell
08.2020 - 10.2021
- Assisted customers with questions, concerns, and complaints to support a positive shopping experience.
- Handled high-volume transactions, including payments by cash, check, credit card, vouchers, and automatic debit.
- Utilized POS systems for transaction management.
- Maintained inventory accuracy through regular stock checks and adjustments.
- Processed incoming shipments and prepared items for the sales floor efficiently.
Shift Leader
Dunkin' Donuts
Middletown
09.2018 - 03.2020
- Supervised staff during assigned shifts to ensure efficient operations, policy compliance, and adherence to organizational standards.
- Trained and supported new employees on customer service best practices, transaction accuracy, and operational procedures.
- Adapted staffing plans and delegated tasks effectively to maintain continuity of operations during high-volume or unexpected situations.
- Executed cash management responsibilities, including register balancing, deposit preparation, shift reconciliation, and loss-prevention controls.
- Processed a high volume of financial transactions accurately, demonstrating attention to detail and reliability in cash-handling environments.
- Managed inventory and monitored operational resources to support daily business needs and minimize discrepancies.
Education
Carpentry -
Vinal Technical High School
Middletown, Connecticut06-2019
Some College (No Degree) - Digital Marketing
Middlesex Community College
Middletown, CTSkills
- Inventory management
- Cash handling
- Schedule oversight
- Customer service excellence
- Training & mentorship
- Staff leadership
- Multitasking and organization
- Microsoft office expertise
Certification
- OSHA 10
Timeline
Assistant Manager
Olympia Diner
10.2022 - Current
Merchandise Associate
Marshall's
08.2020 - 10.2021
Shift Leader
Dunkin' Donuts
09.2018 - 03.2020
Carpentry -
Vinal Technical High School
Some College (No Degree) - Digital Marketing
Middlesex Community College