Sergio Chinchilla
Kansas City,MO
Summary
Dedicated cashier and grocery department manager with proven skills in customer service and conflict resolution. Committed to enhancing customer experience and fostering loyalty through effective communication and teamwork.
Overview
1
1
year of professional experience
Work History
Cashier
Farm Fresh Market
11212 Holmes Rd
12.2024 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained clean and organized checkout area for efficient operations.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Grocery Department Manager
Farm Fresh Market
11212 Holmes Rd
12.2024 - 04.2026
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Conducted regular audits of product quality and freshness, maintaining high standards in the department.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
Education
High School Diploma -
Cecove
Piedecuesta, Colombia 07-2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Order taking
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Decision making aptitude
- Order verification
- Fraud prevention awareness
Timeline
Cashier
Farm Fresh Market
12.2024 - Current
Grocery Department Manager
Farm Fresh Market
12.2024 - 04.2026
High School Diploma -
Cecove