Sergio De Santiago
Anaheim,CA
Summary
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
3
3
years of professional experience
2013
2013
years of post-secondary education
Work History
Front of House Employee
Tortas Sinaloa
Corona, California
03.2020 - 11.2022
- Greeted customers warmly and provided menu recommendations.
- Maintained cleanliness and organization of dining area and service counters.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new employees on front-of-house procedures and customer service standards.
- Resolved customer complaints promptly to enhance dining experience.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Answered phone calls, took reservations, and answered inquiries.
- Performed opening and closing duties such as counting money, organizing supplies.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
Education
Santiago High School
Corona, CaliforniaSkills
- Customer service
- Multiprocessing payments
- Menu memorization
- Training new employees
- Effective communication
- Problem solving
- Attention to detail
- Adaptability to change
- Positive demeanor
Timeline
Front of House Employee
Tortas Sinaloa
03.2020 - 11.2022
Santiago High School