Sergio Flores
San Diego,CA
Summary
Sociable server with extensive experience in high-volume restaurant environments, consistently delivering exceptional guest service and building strong team relationships. Committed to enhancing customer satisfaction through memorable dining experiences. Highly motivated with a strong work ethic and adaptability, complemented by excellent interpersonal skills. Proficient in independent work and rapid skill acquisition.
Overview
15
15
years of professional experience
Work History
Server
Point Loma Cafe(Double Tree by Hilton)
San Diego, CA
02.2023 - Current
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Delivered exceptional customer service, enhancing overall dining experience.
- Monitored guest satisfaction throughout meals, ensuring timely follow-ups on each course.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Took accurate food and drink orders, using a POS ordering software system.
- Processed cash payments accurately through POS system, confirming correct change for customers.
Server
Cafe Athena
San Diego, CA
02.2011 - Current
- Clarified menu items and recommended safe options for food allergy concerns.
- Collaborated with team members to improve workflow and service quality.
- Developed strong relationships with regular customers to enhance loyalty.
- Boosted customer satisfaction through proactive follow-ups and engaging service.
- Delivered meals and beverages promptly to ensure customer satisfaction.
- Processed payments efficiently using point-of-sale systems.
Education
High School Diploma -
Mission Bay High School
San Diego, CA06-2009
Skills
- Transactions and Cash Handling
- Point of Sale Systems
- Food safety compliance
- Exceptional customer service
- Guest engagement
- High Energy and Stamina
- Warm and Friendly
- Service-Oriented
- Team Player
- Calm demeanor
Timeline
Server
Point Loma Cafe(Double Tree by Hilton)
02.2023 - Current
Server
Cafe Athena
02.2011 - Current
High School Diploma -
Mission Bay High School