Sergio Reyes Martinez
Houston
Summary
Driven professional with extensive experience in account management, customer relationships, and operational leadership, skilled in fostering client satisfaction and team collaboration. Proven ability to streamline processes, resolve complex challenges, and identify growth opportunities to enhance business outcomes. Eager to leverage expertise in a Branch Manager role to drive organizational success and achieve strategic goals.
Overview
13
13
years of professional experience
Work History
Senior Recruiter
TMD Staffing
Houston, TX
03.2026 - Current
- Led full-cycle recruiting processes, enhancing talent acquisition strategies to meet organizational goals.
- Developed and implemented innovative sourcing techniques to identify top-tier candidates across various industries.
- Mentored junior recruiters, fostering skill development and improving team performance in candidate engagement.
- Collaborated with hiring managers to understand staffing needs and align recruitment efforts with business objectives.
Account Manager
XL Pro staffing and consulting
Houston, Texas
01.2024 - 03.2026
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Implemented account management processes to ensure delivery of quality service standards.
- Reviewed account activity reports to identify opportunities to increase sales or retain existing customers.
- Updated client information, contract changes and product prices in company databases.
On site manager
Core personnel
Houston, TX
02.2019 - 03.2024
- Planned, organized and monitored the daily workflow of personnel to ensure optimal productivity.
- Regularly evaluated staff performance and provided feedback as needed.
- Provided timely updates to senior management on project progress and any changes in scope or timeline.
- Identified opportunities to increase efficiency of on-site operations.
- Maintained accurate records of all activities related to job sites, such as labor hours worked and materials used.
- Audited and maintained inventories, supplies, and equipment.
- Resolved conflicts between employees quickly by actively listening to both sides of an issue and finding mutually beneficial solutions.
- Recruited qualified personnel for various positions at job sites while adhering to company policies regarding hiring practices.
- Monitored inventory levels at job sites regularly in order to prevent shortages or overages of supplies.
- Utilized advanced problem-solving skills to identify potential issues before they became major problems.
Recruiter Specialist
KBS
Houston, Texas
03.2016 - 03.2019
- Developed and implemented recruitment strategies, ensuring the selection of qualified candidates.
- Identified areas for improvement within the recruiting process based on feedback from internal stakeholders.
- Attended career fairs or other events to promote employer brand awareness.
- Collaborated with HR team members on special projects related to talent acquisition.
- Assisted in onboarding new employees by providing orientation materials and paperwork.
- Established effective relationships with hiring managers to identify staffing needs and develop recruitment plans.
- Advised hiring managers on best practices for interviewing techniques that yield accurate results.
- Monitored trends in the labor market including salaries and benefits packages offered by competitors.
- Prepared offer letters which detailed compensation packages, benefits information, start dates.
- Developed positive relationships with external recruiters and agencies to source potential hires.
- Provided guidance and advice to hiring teams throughout the entire recruiting cycle.
Janitorial Supervisor
Memorial city Mall
Houston
03.2013 - 03.2017
- Proactively addressed any maintenance issues or potential hazards before they became problems.
- Supervised staff during their shifts to ensure tasks were completed properly and efficiently.
- Ensured that all safety standards were met while performing duties such as operating power tools or hazardous chemicals handling.
Education
High School Diploma - undefined
Spring woods high
Houston03.2012
Skills
- Account management
- Customer relationships
- Teamwork and collaboration
- Customer service
- Goal oriented
- Customer satisfaction
LANGUAGES
Spanish - Advanced
Timeline
Senior Recruiter
TMD Staffing
03.2026 - Current
Account Manager
XL Pro staffing and consulting
01.2024 - 03.2026
On site manager
Core personnel
02.2019 - 03.2024
Recruiter Specialist
KBS
03.2016 - 03.2019
Janitorial Supervisor
Memorial city Mall
03.2013 - 03.2017
High School Diploma - undefined
Spring woods high