Sergio Sanchez Ruiz
Miami,Florida
Summary
Proven leader with a track record of strategic planning and enhancing customer service at Fitness And Health By Claola. Excelled in recruiting top talent and fostering a culture of attention to detail, leading to significant operational improvements. Skilled in leadership and strategic planning, achieving consistent revenue growth and high-quality standards across multiple locations.
Overview
27
27
years of professional experience
Work History
District Manager
Fitness And Health By Claola
02.1997 - Current
- Supervised [Number] locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Poker Supervisor
Miccosukee Indian Gaming Reservation
11.2002 - 06.2003
- Improved the efficiency of poker games by implementing effective scheduling and rotation systems for dealers.
- Mentored new hires, sharing best practices and providing guidance on how to excel in their roles as poker supervisors.
- Developed comprehensive knowledge of gaming laws and regulations pertaining to the operation of a legal gambling establishment within the United States.
- Maintained accurate records pertaining to player transactions, table assignments, and dealer rotations for efficient reporting and tracking purposes.
- Maximized table occupancy rates through proactive monitoring and timely adjustments in response to player preferences.
Table Games Dealer
Majestic Casino Cruises
06.2002 - 11.2002
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Assistant Manager
Multimedia Innovations
05.2002 - 08.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Warehouse Worker
Ultimate Staffing Services
01.2002 - 05.2002
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Unemployed
None Yet
08.2001 - 01.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Table Games Dealer
Stardancer Casino Yate
01.2001 - 08.2001
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
Table Games Dealer
Sterling Casino Lines
08.1999 - 01.2001
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Games Dealer
Seacruz Casino Lines
10.1998 - 08.1999
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Games Dealer
Casino Miami.
01.1997 - 08.1998
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
High School Diploma -
Gimnasio Superior Del Valle.
Bogota Colombia12.1986
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Poker Supervisor
Miccosukee Indian Gaming Reservation
11.2002 - 06.2003
Table Games Dealer
Majestic Casino Cruises
06.2002 - 11.2002
Assistant Manager
Multimedia Innovations
05.2002 - 08.2002
Warehouse Worker
Ultimate Staffing Services
01.2002 - 05.2002
Unemployed
None Yet
08.2001 - 01.2002
Table Games Dealer
Stardancer Casino Yate
01.2001 - 08.2001
Table Games Dealer
Sterling Casino Lines
08.1999 - 01.2001
Table Games Dealer
Seacruz Casino Lines
10.1998 - 08.1999
District Manager
Fitness And Health By Claola
02.1997 - Current
Table Games Dealer
Casino Miami.
01.1997 - 08.1998
High School Diploma -
Gimnasio Superior Del Valle.
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