Sergio Torres Acosta
Colorado Spgs
Summary
Experienced customer service professional with a proven track record in team leadership. Expertise in resolving customer concerns and driving team performance to achieve high satisfaction rates. Focused on enhancing collaboration and operational efficiency in dynamic environments.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Substitute Teacher
Ellicott District 22
Calhan
11.2025 - Current
- Instructed diverse student groups across various subjects and grade levels.
- Managed classroom behavior to foster a positive learning environment.
- Collaborated with permanent teachers to ensure continuity of instruction.
- Provided classroom instruction outlined in teacher's lesson plans.
- Encouraged positive behavior among students through effective communication techniques.
Team Captain
Chick-fil-A
Fountain
04.2023 - 07.2025
- Led team during peak hours to ensure efficient service and maximize customer satisfaction.
- Trained new team members on operational procedures and standards for customer service.
- Implemented sanitation practices to maintain cleanliness and adhere to food safety regulations.
- Resolved customer concerns promptly to enhance overall dining experience.
- Fostered positive environment, motivating team members to feel valued and appreciated.
- Communicated effectively with team members to optimize workflow and operational efficiency.
CNA Student
Pikes Peak State College
Colorado Springs
08.2024 - 10.2024
- 60 hours of clinical rotations (Liberty Heights and Penrose Hospital).
- Assisted nursing staff with daily patient care and hygiene tasks.
- Monitored patient vital signs and reported changes to healthcare providers.
- Collaborated with classmates in hands-on training scenarios and simulations.
- Followed infection control protocols to ensure patient safety during procedures.
- Recorded vital signs, including temperature, blood pressure, pulse, and respiration rate.
- Answered call lights promptly to assess patient needs.
- Maintained the cleanliness of the patient area by changing bed linens, and cleaning up spills.
Education
High School Diploma -
Ellicott High School
Calhan, CO05-2024
Some College (No Degree) - Nursing
Pikes Peak Community College
Colorado Springs, COSkills
- Classroom management
- Lesson planning
- Student assessment
- Curriculum development
- Instructional techniques
- Team collaboration
- Leadership skills
- Customer service
- Problem solving
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Basic Life Support (CPR and AED) Certification
References
References available upon request.
Timeline
Substitute Teacher
Ellicott District 22
11.2025 - Current
CNA Student
Pikes Peak State College
08.2024 - 10.2024
Team Captain
Chick-fil-A
04.2023 - 07.2025
High School Diploma -
Ellicott High School
Some College (No Degree) - Nursing
Pikes Peak Community College