Sergio Vazquez-Hidalgo
American Fork,UT
Overview
6
6
years of professional experience
Work History
Cook/Prep Cook
Gourmandise
03.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
Customer Service
Youngliving
01.2022 - 07.2022
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Assisted in developing promotional campaigns aimed at boosting overall customer engagement levels.
- Helped in leadership department helping customers with issues in their business, with members.
Assistant Manager
The Habit Burger Grill
05.2018 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
American Fork High School
American Fork, UT05.2018
Skills
- Customer Service
- Hospitality Service Expertise
- Cleaning and Organization
- Performance Improvement
- Teamwork and Collaboration
- Recruiting and Interviewing
- Money Handling
- Performance Reviewing
- Strategic Planning
- Organizational Skills
- Active Listening/Learning
- Computer Literacy
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Cook/Prep Cook
Gourmandise
03.2022 - Current
Customer Service
Youngliving
01.2022 - 07.2022
Assistant Manager
The Habit Burger Grill
05.2018 - 01.2022
High School Diploma -
American Fork High School