Sergio Guevara Jr
Kansas City,MO
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
Work History
Car Sales Consultant
Mazda
01.2023 - 05.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Warehouse Associate
Chewy.com
05.2022 - 12.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Contact Center Sales Representative
02.2022 - 05.2022
- Excellent customer service, even to difficult callers
- Problem-solving skills necessary to keep customers and clients satisfied
- Multitasking skills to continue speaking to a customer while searching for information
- Ability to remain calm in stressful situations
- Desire to learn more that can be applied to the job
- Strong work ethic leading to efficient and complete service
- Great sales experience and persuasion technique
- Ability to work a telephone switchboard
- Familiar with multiple computer programs and systems with a capacity to learn others
Direct Sales Representative
Charter Communications
06.2021 - 01.2022
- Met customers in homes and businesses to discuss and demonstrate products.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Put together sales proposals and contracts.
- Inquired about current service levels and offered upgrades.
- Wrote reports outlining activities and sales.
- Managed all field sales and service promotions for [Type] business.
Automotive Service Technician
Maintenance Tech | Firestone Complete Auto Care
06.2018 - 09.2019
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Supervisor
Freddy’s Frozen Custard and Steakburgers
09.2018 - 09.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Belton High School
2017
Skills
- Excellent Written and Verbal Communication
- Outreach Initiatives
- Merchandise Recommendations
- Strong Communication and Interpersonal Skills
- Financing Options
- Appointment Scheduling
- Market Understanding
- Meeting Sales Goals
- Customer Consultations
- Promotional Campaigns
- Pre-Owned Vehicles
- Audio Translations
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Car Sales Consultant
Mazda
01.2023 - 05.2023
Warehouse Associate
Chewy.com
05.2022 - 12.2022
Contact Center Sales Representative
02.2022 - 05.2022
Direct Sales Representative
Charter Communications
06.2021 - 01.2022
Supervisor
Freddy’s Frozen Custard and Steakburgers
09.2018 - 09.2018
Automotive Service Technician
Maintenance Tech | Firestone Complete Auto Care
06.2018 - 09.2019
High School Diploma -
Belton High School
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