Serina Flores

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Managed customer inquiries and complaints in polite and professional manner.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.

Duties & Responsibilities include but are not limited to:

• Review, research and prepare new client/matter conflict reports;
• Review, research and prepare lateral conflict reports;
• Administered attorney alerts and flags consistently.
• Assist with the intake process as needed to Review and input client and matter information into client/matter database;
• Heavy data entry;
• and other tasks as assigned to assist the Department
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
• Produced and filed various legal documents and electronically preserved updated case record system.
• Developed and maintained positive relationships with clients and colleagues.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Completed data entry of legal documents into electronic filing systems.
• Created and printed legal documents for attorneys to review.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

• Oversee one of the largest offender-funded branches in the country.
• Direct the development, implementation, staffing and evaluation/assessment of company programs and services.
• Develop and maintain effective working relationships and coordinate with outside agencies to ensure program effectiveness, contract compliance and quality service.
• Interact and communicate with all customers, subordinate staff and company management.
• Analyze revenue and monthly financial statements to identify areas of improvement in services and profitability.
• Communicate regularly with management regarding changes in policy, programs, and operational changes as required.
• Manage employee time records and request for vacation and sick time.
• Ensure periodical employee reviews.
• Oversee case management; enforce weekly and monthly reports, i.e. client count, money in arrears.
• Responsible for participant's program orientation.
• Effectively communicate the program rules, regulations and contract requirements.
• Conduct weekly and biweekly participant compliance appointments to collect, review and interpret participant activity; review participant activity reports.
• Maintain personnel files complaint and updated as appropriate.
• Complete up to 25 daily client compliance meetings, collecting proper documentation and program fees.
• Maintain client case files of 90 plus clients, in accordance with contractual agreement.
• Install or visually inspect electronic monitoring equipment being used by participant.
• Testify in court for participants that have not met the requirements of the program.
• Answer heavy telephone calls in a professional demeanor.
• Prepare case files.
• Maintain front office, office equipment and office supplies.
• Install and remove various electronic monitoring equipment
• Provide support for service and maintenance of equipment.
• Shipping and receiving functions for equipment and supplies.
• Act as a first line contact with the customer's personnel providing a polite and efficient service.
• Enter, update and monitor client activity on the database on receipt of appropriate fax from clients, print and fax reports to agencies as required.
• Acquire a complete understanding (end user level) of all systems and electronic monitoring equipment provided.
• Respond timely and professionally to internal and external customer requests via telephone, email, via remote access, and in-person.
• Escalate advanced electronic monitoring hardware and software issues to MC Supervisor or Help desk personnel while staying current with technological trends related to hardware and software applications offered by Sentinel.
• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Managed daily branch operations for optimal productivity and customer satisfaction.
• Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
• Trained employees on proper procedures and strategies to improve productivity.
• Performed monthly compliance checks.
• Collaborated with senior management to create strategic plans for future branch growth and expansion.
• Improved branch efficiency by streamlining operations and implementing new processes.
• Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.