Serina Herndon
Wichita,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Integrated Care Specialist II
Comcare Childrens Services
02.2022 - 01.2024
- Enhanced patient care by implementing individualized care plans and closely monitoring progress.
- Reduced patient anxiety by providing compassionate support and clear communication about treatment options.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for optimal patient outcomes.
- Supported patients in achieving daily living goals through focused coaching and skill-building activities.
- Implemented creative interventions tailored to individual patient needs for improved quality of life.
Care Manager
Fraternity House Inc
07.2021 - 09.2021
- Assist residents in attending doctor appointments
- Advocated for their medical needs
- Ensure they were taking HIV medication to be non detectible
- Assist with SSI and immigration paperwork (if needed)
- Educated residents on money management.
Youth Care Worker
TSM
04.2021 - 07.2021
- Worked with immigrant children age ranging from 3-17 years old
- Provide direct supervision of children in care and maintained line of sight
- Adhere to confidentiality
- Perform duties in a safe manner.
Case Manager II
Telecare Corporation
03.2020 - 04.2021
- Provide rehabilitative services and complete required documentation
- Provide appropriate interventions in crisis situations
- Assist members with basic needs such as activities of daily living and attend essential appointments
- Provided budgeting and money management skills
- Connect members with community resources
- Effective communicative and collaborative skills in order to work effectively as a team
- Often worked after hours/weekends to provide crisis interventions to members who are actively feeling suicidal/homicidal
- Adhere to HIPAA policies.
Clerical Support
Imperial County Social Services CalWorks
04.2019 - 03.2020
- Assisted Social Workers in clerical work
- Performed duties on computer such as inputting information into cases, copying papers and scanning documents.
Teacher's Assistant
Seeley Elementary School
10.2018 - 01.2019
- Volunteered over 60 hours of work with children in kindergarten assisting in the formalities of a classroom setting
- Assisted students with improving skills in tasks such as: Reading, Writing, Math and 1-1 tutoring
- Increased overall classroom efficiency by incorporating motivational activities and positive reinforcement where students took ownership of their actions and behavior
- Observed students performance and documented both positive and negative points
- Work with students on individual and small group basis to reinforce learning concepts, help complete assignments, and improve performance.
Babysitter
Various Families
03.2013 - 08.2014
- Took care of two children aged two and five for 5 hours a day, ensuring that theirs and the family's needs were being met
- Engaged in a wide variety of educationally stimulating activities such as coloring, using flashcards and having them count their toys as they clean up, while still ensuring that the children were enjoying themselves and having fun
- Maintained a child-friendly and safe environment for the children and their friends, ensuring that no harm or accidents would happen
- Administered first-aid and medication when necessary, following a schedule given to me by the parents
- Took 30 minutes during sitting to focus on creating positive habits and encouraging positive behaviors, by teaching manners basic etiquette.
Sales Associate
Victoria's Secret
11.2013 - 12.2013
- Recommended merchandise based on customer preferences, and used my extensive knowledge of the brand to suggest alternatives that reflected their own personal style
- Connected with hundreds of customers on a weekly basis, informing them of current promotions and assisting in styling for various cases
- Worked in a team to maintain overall company conversion goal and met goals set by the manager on duty.
Gymnastics Coach
Imperial Valley Gymnastics Club
04.2012 - 04.2013
- Created and implemented daily lesson plans for gymnastics classes
- Worked 1-1 with gymnasts, improving their overall physical abilities and performance by doing up-to-date drills and exercises.
Education
Masters in Education - Clinical Mental Health Counseling
Wichita State University
Wichita, KS05.2024
BA - Psychology -
San Diego State University
Calexico, California05.2019
AA - Behavioral and Social Sciences -
Imperial Valley College
El Centro, California06.2017
Skills
- Microsoft Word
- Microsoft PowerPoint
- Active Listening Skills
- Behavioral Support
- Care Coordination
Certification
- CPR
- CPI
- First Aid
Other
Certified Peer Support Specialist
Timeline
Integrated Care Specialist II
Comcare Childrens Services
02.2022 - 01.2024
Care Manager
Fraternity House Inc
07.2021 - 09.2021
Youth Care Worker
TSM
04.2021 - 07.2021
Case Manager II
Telecare Corporation
03.2020 - 04.2021
Clerical Support
Imperial County Social Services CalWorks
04.2019 - 03.2020
Teacher's Assistant
Seeley Elementary School
10.2018 - 01.2019
Sales Associate
Victoria's Secret
11.2013 - 12.2013
Babysitter
Various Families
03.2013 - 08.2014
Gymnastics Coach
Imperial Valley Gymnastics Club
04.2012 - 04.2013
Masters in Education - Clinical Mental Health Counseling
Wichita State University
BA - Psychology -
San Diego State University
AA - Behavioral and Social Sciences -
Imperial Valley College
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