Seryna Garza
Shiner,TX
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Overview
5
5
years of professional experience
Work History
Concierge
Miramont Country Club
Bryan, TX
01.2024 - Current
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
Server
Miramont Country Club
Bryan, TX
10.2023 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided customer service support during events, ensuring guests had a positive experience.
- Checked identification of guests when serving alcoholic beverages.
Lifeguard Manager
Miramont Country Club
Bryan, TX
04.2024 - 09.2024
- Managed the daily operations of a lifeguard team, including scheduling shifts, assigning duties, and monitoring performance.
- Assisted in recruiting new lifeguards, interviewing applicants, making hiring decisions, and conducting orientation sessions.
- Monitored pool area activities daily to ensure proper use of equipment and adherence to rules and regulations.
Lifeguard
Miramont Country Club
Bryan, TX
06.2023 - 09.2023
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Created an environment conducive to learning by displaying enthusiasm for teaching swimming.
Waitress
Shiner Diner
Shiner, TX
02.2022 - 08.2022
- Prepared checks accurately and processed payments promptly.
- Assisted in seating guests at tables or booths.
- Participated in team meetings to discuss new menu items or changes in policy.
Concessions Worker
Shiner Starplex
Shiner, TX
01.2020 - 01.2022
- Operated cash registers to process payments from customers.
- Prepared popcorn, nachos, burgers, ice cream cones, and other snacks according to recipes or instructions.
- Cleaned concession area including counters, floors, equipment, and utensils.
Lifeguard
Splashwaywaterpark
Sheridan, TX
05.2021 - 08.2021
- Provided first aid care to injured patrons before paramedics arrived.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
Education
Surgical Technology - Surgical Technology
Blinn College
Bryan, TX05-2026
Skills
- Customer Service
- Safety Procedures
- Training and mentoring
- Dining reservations
- Telephone Etiquette
- Strong Work Ethic
- Effective problem solving
- Management interaction
- Hospitality
- Outstanding customer service
Timeline
Lifeguard Manager
Miramont Country Club
04.2024 - 09.2024
Concierge
Miramont Country Club
01.2024 - Current
Server
Miramont Country Club
10.2023 - Current
Lifeguard
Miramont Country Club
06.2023 - 09.2023
Waitress
Shiner Diner
02.2022 - 08.2022
Lifeguard
Splashwaywaterpark
05.2021 - 08.2021
Concessions Worker
Shiner Starplex
01.2020 - 01.2022
Surgical Technology - Surgical Technology
Blinn College
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