Serynna Oliveres
North Hollywood,CA
Summary
Dedicated sales associate with a proven track record in customer service, teamwork, and exceeding sales targets. Committed to enhancing customer satisfaction and driving sales through effective communication and problem-solving.
Results-driven sales associate with strong skills in customer engagement and teamwork. Successfully implemented strategies to improve customer retention and increase sales, consistently exceeding targets through attention to detail and effective communication.
Overview
5
5
years of professional experience
Work History
Sales Associate
Fox Studios Shop
Los Angeles, CA
10.2023 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted clients in product selection, enhancing overall satisfaction and loyalty.
- Analyzed market trends to identify opportunities for product promotion and sales growth.
- Implemented feedback mechanisms to enhance the customer experience and retention rates.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Machine Operator
Rauch North America
Waddell, AZ
03.2022 - 08.2023
- Operated high-speed packaging machinery to ensure efficient production flow.
- Monitored equipment performance and conducted routine maintenance for optimal operation.
- Trained new operators on safety protocols and machine procedures to enhance team efficiency.
- Implemented process improvements that reduced downtime and increased output quality.
- Collaborated with quality control teams to ensure compliance with product specifications.
- Analyzed workflow data to identify bottlenecks and propose operational enhancements.
- Executed daily production schedules while managing material inventory effectively.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Sales Associate
American Eagle Outfitters, Inc
Glendale, AZ
03.2021 - 08.2023
- Delivered exceptional customer service, fostering positive shopping experiences and enhancing brand loyalty.
- Assisted in visual merchandising, ensuring displays aligned with company standards and attracted customer interest.
- Processed transactions efficiently using POS systems, maintaining accuracy and minimizing discrepancies.
- Trained new associates on company policies, sales techniques, and operational procedures to promote consistency.
- Collaborated with team members to achieve sales targets through effective communication and teamwork strategies.
- Conducted inventory management tasks, tracking stock levels and assisting in replenishment efforts for optimal product availability.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and promoting repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Bath & Body Works
Tempe, AZ
01.2021 - 04.2022
- Analyzed sales trends to provide insights for improving store performance and optimizing product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Executed sales strategies to achieve quarterly targets, contributing to overall team success.
- Developed and maintained strong relationships with key clients, enhancing customer satisfaction and retention.
- Managed CRM systems to track sales activities and improve reporting accuracy for management review.
- Utilized CRM software to manage client information, track leads, and monitor sales progress using microsoft word, excel, and power point.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Education
High School Diploma -
Trevor Brown High School
Phoenix, AZ05-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Money handling
- Flexible schedule
- Verbal/written communication
- Fast typing speed
- Numeric data entry
- Document scanning
- Accuracy and attention to detail
- Deadline oriented
- Research and analysis
- Microsoft office expertise
- Word processing
- Spreadsheet management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Fox Studios Shop
10.2023 - Current
Machine Operator
Rauch North America
03.2022 - 08.2023
Sales Associate
American Eagle Outfitters, Inc
03.2021 - 08.2023
Sales Associate
Bath & Body Works
01.2021 - 04.2022
High School Diploma -
Trevor Brown High School