SUSANA ESTEVEZ
Cudahy,CA
Summary
To attain an entry-level Pharmacy Technician position with growth, in which I can use my knowledge, assist the pharmacist with providing safe and appropriate pharmacy services to the patients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
H. Claude Hudson Comprehensive Health Center
Los Angeles, CA
02.2024 - Current
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Warehouse Manager/Shipper
FashionPass
Gardena, CA
05.2022 - 05.2023
- Supervised other shippers within my shift to reach their goal by EOD
- Implemented on-the-job training activities to cross-train employees on various tasks
- Receiving, tracking and sending orders to customers
- Shipping, scanning barcodes and pulling out order
Field Service Assistant/Customer Service
KW International(Samsung)
Carson, CA
03.2018 - 04.2022
- Answered customer telephone calls promptly and in an appropriate manner
- Documented all customer inquiries and comments thoroughly and quickly
- Referred unresolved customer grievances to designated departments for further investigation.
Call Center Agent
VXI Global Solutions
Los Angeles, CA
10.2017 - 01.2018
- Escalated issues to upper management
- Answer 60+ calls daily
- Assisting with warranty coverage, repair updates, and claim submissions
- Data reports sent out daily
Education
Externship - Pharmacy
Walgreens
Bellflower, CA11-2023
Pharmacy Technician Training Program - Pharmacy
Downey Adult School
Downey, CA10.2023
Class of 2010 -
FashionPassOrthopaedic Medical Magnet High School
Los Angeles, CA06-2010
Skills
- Staff Management
- Problem-Solving
- Data Entry
- Inbound and Outbound Calling
- Bilingual: English and Spanish
- Prescription Filling
- Stock, refill "cell", patient call log
- Verifying expired inventory
- Attention to detail
- Adaptable
Certification
American Heart Association - BLS Provider CPR Training: 04/2025
Timeline
Pharmacy Technician
H. Claude Hudson Comprehensive Health Center
02.2024 - Current
Warehouse Manager/Shipper
FashionPass
05.2022 - 05.2023
Field Service Assistant/Customer Service
KW International(Samsung)
03.2018 - 04.2022
Call Center Agent
VXI Global Solutions
10.2017 - 01.2018
Externship - Pharmacy
Walgreens
Pharmacy Technician Training Program - Pharmacy
Downey Adult School
Class of 2010 -
FashionPassOrthopaedic Medical Magnet High School
American Heart Association - BLS Provider CPR Training: 04/2025
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