SETH ARD
Summary
Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities.
Overview
18
18
years of professional experience
Work History
Clinical Epic Applications Analyst
Tegria
09.2020 - 09.2023
- Managed diverse MyChart and Ambulatory based projects from conception to deployment.
- Assisted in the successful completion of critical projects by providing expert technical guidance on application development best practices.
- Resolved complex issues to support timely completion, increasing end-user satisfaction.
- Ensured compliance with industry standards and regulations by tracking changes and rigorously testing build prior to deployment.
- Cultivated strong relationships with key stakeholders, fostering open communication channels that facilitated efficient problem solving and project management
Maintenance Solutions Analyst
Cumberland Consulting Group
01.2018 - 09.2020
- Maintain provider database information to ensure accuracy for billing, reporting, and patient clinical data purposes.
- Analyze Tier 3 tickets for additional information and accurately triage to obtain faster resolution and customer satisfaction.
- Optimize and maintain internal knowledge base to keep with client standards and procedures.
- Adhere to HIPAA regulations.
- Streamlined internal and client processes for more efficient workflow and increased team productivity.
- Mentored junior analysts in troubleshooting methodologies, contributing to their professional development within the organization.
Support Center Analyst
LinkEHR
10.2015 - 01.2018
- Improved customer satisfaction by promptly addressing and resolving support issues while maintaining Service Level Agreements
- Utilized multiple customer ticketing systems to maintain detailed records of all support interactions, track customer requests, prioritize urgent needs, and ensure proper follow-up and resolution
- Collaborated with cross-functional teams to address complex technical issues, resulting in faster problem resolution.
- Developed comprehensive knowledgebase articles for common support inquiries, reducing time to resolve future issues
- Trained new Support Center Analysts on customer policies, procedures, and software tools to ensure seamless onboarding experiences.
- Worked closely with customer management, providing feedback to team members to improve client relations.
- Adhere to HIPAA regulations.
CNC Machine Operator
American Metal Fab Inc
08.2011 - 10.2015
- Knowledgeable in operation of Computerized Numerical Control (CNC) Turret Punch and CNC Brake Press machinery in precision metal formation processes
- Analyze blueprints and engineered drawing with attention to detail to meet product quality requirements
- Developed understanding of Computer Aided Design (CAD) technology
- Assist management with inventory control and purchasing orders
- Maintain positive work environment and provide flexibility for competing demands on time and customer-imposed deadlines
- Successfully alternate between performing work both independently and as a team member.
Crew Member
McDonalds
06.2012 - 07.2015
- Followed and maintained procedures for safe food preparation, assembly and presentation
- Managed point-of-service computer system while handling cash and credit transactions with efficiency and accuracy
- Utilized diverse experience in the restaurant industry to uphold high standards of customer service in a fast-paced environment
- Resolved complaints promptly and professionally and adapted according to changing work demands
- Trained Crew Members in various tasks to ensure proper procedures and customer satisfaction.
Software Developer
Blackthorne Capital Management
03.2012 - 06.2012
- Programmed computer software utilizing C++ and Java programming languages
- Analyzed needs of clients to assist in the design of products to meet those needs
- Collaboratively worked in a team environment with programmers to identify and correct mistakes in software developed by other teams in the business
- Communicated clearly and positively with team members and supervisors
- Performed quality assurance on software in controlled, real situations before going live.
Lifeguard
Wilderness Resort
06.2009 - 08.2009
- Maintained continuous surveillance of people in swimming pools and various play areas
- Spotted hazards or potential hazards and took measures to prevent accidents
- Performed rescues, first aid and CPR according to the situation in the event of drowning or swimming accidents.
Cook
Three Bears Lodge
06.2008 - 08.2008
- Maintained focus on customer satisfaction and developed excellent time management skills
- Cooked and prepared food on grill and fryer according to customer orders
- Ensured proper procedures of food safety and maintained a clean work environment.
Cook
Splash Bar and Grill
06.2007 - 08.2007
- Directed kitchen staff to filling customer order accurately
- Highly skilled in producing and presenting well-prepared food.
Farm Staff
Cranberry Creek Cranberries
06.2005 - 08.2005
- Provided weed management labor on a seasonal basis
- Became knowledgeable in proper procedures for agricultural maintenance and production.
Education
Media Arts and Game Development -
University of Wisconsin-Whitewater
Skills
- Current Epic MyChart and Ambulatory Certifications
- Project Management
- Customer and Technical Support
- Database Management
- Quality Assurance
- Knowledge in C, JAVA, Javascript, HTML, and PHP programming
- Skilled in Microsoft Excel, Outlook, and Word
Timeline
Clinical Epic Applications Analyst
Tegria
09.2020 - 09.2023
Maintenance Solutions Analyst
Cumberland Consulting Group
01.2018 - 09.2020
Support Center Analyst
LinkEHR
10.2015 - 01.2018
Crew Member
McDonalds
06.2012 - 07.2015
Software Developer
Blackthorne Capital Management
03.2012 - 06.2012
CNC Machine Operator
American Metal Fab Inc
08.2011 - 10.2015
Lifeguard
Wilderness Resort
06.2009 - 08.2009
Cook
Three Bears Lodge
06.2008 - 08.2008
Cook
Splash Bar and Grill
06.2007 - 08.2007
Farm Staff
Cranberry Creek Cranberries
06.2005 - 08.2005
Media Arts and Game Development -
University of Wisconsin-Whitewater
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