Seth Bach
Bentonville,AR
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
Work History
General Manager
Fox Trail Restaurant & Pub
04.2023 - Current
- Opened a new restaurant including utilities, hiring, payroll, HR, POS system, and purchasing furnishings and equipment
- Created cross-training programs ensuring front and back of house members were able to perform confidently and effectively in all positions
- Resolved employee conflicts including scheduling and interpersonal issues for 20+ people
- Coordinated sales, planning, staff scheduling, special purchasing, menu planning, lay out, execution and break down of large catering functions
- Managed staffing and scheduling for the location 7 days per week and up to 100 customers per day
- Generated restaurant target sales figures and analyzed weekly data to make improvements
- Supervised staff of 20 by monitoring productivity, providing feedback and coaching.
Store Manager
Team Ventures / NWASoccerShack
01.2019 - 02.2023
- Managed a retail soccer store with inventory in a local storefront, various resellers' stores, and online platforms such as eBay and Amazon that employed 3 people
- Developed and maintained vendor relationships with 16 suppliers to increase vendor derived revenue by 50% over 2 years
- Cultivated relationships with over 50 repeat customers to increase year over year sales by 12%
- Created a marketing platform that leveraged printed collateral and social media
- Cultivated 3 new regular sales channels with resellers including display space in a multiple sports center
- Tracked invoices, inventory and sales of thousands of individual vendor products
- Resolved customer issues from inception to resolution both in store and online.
Online Customer Service Rep
CaddiesShack Golf Store
04.2015 - 12.2019
- Developed sales and customer relations through company website and 3rd party sales venues (Amazon, eBay..etc)
- Maintained relationships with 20+ vendors to create new sales avenues.
Restaurant Consultant
Cellars & Loft Wine Bar
04.2016 - 01.2019
- Collaborated closely with chefs and management to ensure menu designs accurately reflected the restaurant's culinary vision and brand identity
- Developed detailed floor plans and layouts to maximize space utilization and accommodate optimal traffic flow for both customers and staff
- Created engaging training materials, such as manuals, tutorials, and instructional videos, to facilitate learning and retention of POS system features and processes
- Established strong relationships with vendors, distributors, and producers to source unique and exclusive wine, beer, and liquor offerings, negotiating favorable pricing and terms to maximize profitability
- Facilitated tasting sessions and product demonstrations to familiarize staff with the flavor profiles, origins, and characteristics of various food items, wines, beers, and spirits, enabling them to make informed recommendations and provide exceptional service.
Server
Carrabbas Restaurant
11.2010 - 05.2015
Server
Ameristar Casino/Great Plains Cattle Co.
12.2002 - 10.2010
Interim General Manager
Chevys Fresh Mex
03.1999 - 12.2002
- Managed a Tex Mex restaurant with a staff of over 40 employees.
Education
Skills
- Computer Skills: Excel, Word, POS Systems, Amazon, eBay
- Customer Service: Sales, Communication, Conflict Resolution
- Management: Leadership and team building, Organization, Time Management
- Marketing: Advertising, Social Media, E-Commerce This makes it easier for employers to quickly identify your areas of expertise
Timeline
General Manager
Fox Trail Restaurant & Pub
04.2023 - Current
Store Manager
Team Ventures / NWASoccerShack
01.2019 - 02.2023
Restaurant Consultant
Cellars & Loft Wine Bar
04.2016 - 01.2019
Online Customer Service Rep
CaddiesShack Golf Store
04.2015 - 12.2019
Server
Carrabbas Restaurant
11.2010 - 05.2015
Server
Ameristar Casino/Great Plains Cattle Co.
12.2002 - 10.2010
Interim General Manager
Chevys Fresh Mex
03.1999 - 12.2002
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