SETH BUNCH
Greenville,NC
Summary
Results-driven IT Specialist with a strong background in systems administration and technical support. Managed multi-site operations and configured enterprise equipment, delivering first-level support to high-profile clients. Diagnosed complex issues and implemented effective solutions while adapting to emerging technologies. Possesses in-depth hardware and software knowledge, ensuring efficient project rollouts.
Overview
3
3
years of professional experience
Work History
Systems Administrator
Innovatech Solutions LLC
02.2024 - Current
- Resolved technical issues across 5+ offices in multiple cities, ensuring minimal disruption to operations.
- Configured and deployed new machines for users in various departments, enhancing productivity.
- Served as first point of contact for one of largest law firms in state, delivering immediate technical support.
- Provided first-level technical assistance and monitoring, ensuring timely help for client users.
- Assisted in planning new office layout and setting up technical equipment for seamless operations.
Technical Support Contractor
Sitel
05.2023 - 08.2023
- Leveraged expertise in computer systems and software applications to resolve customer inquiries
- Delivered technical support to customers, ensuring resolution of issues in fast-paced call center environment
- Adjusted to evolving technologies and processes, maintaining current support standards for customers
Education
A.A.S -
IT: Cyber Security
Greenville, NC03-2026
Skills
- Server administration and network security
- Artificial intelligence expertise
- Cloud infrastructure management
- Network diagnostics and troubleshooting
- Technical support services
- Systems setup and configuration
- Issue resolution strategies
- Microsoft Office certification
Personal Information
Title: IT SPECIALIST
Timeline
Systems Administrator
Innovatech Solutions LLC
02.2024 - Current
Technical Support Contractor
Sitel
05.2023 - 08.2023
A.A.S -
IT: Cyber Security