Summary
Overview
Work History
Education
Skills
Timeline
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Seth Burch

Tyler,TX

Summary

Dynamic service technician with a proven track record at Peltier Kia, excelling in problem-solving and customer service. Adept at diagnosing issues and implementing effective solutions, while ensuring safety and quality. Strong attention to detail and active listening skills drive customer satisfaction and enhance team performance.

Overview

8
8
years of professional experience

Work History

Service Technician

Peltier Kia
Tyler, TX
08.2023 - Current
  • Diagnosed problems and determined solutions for various customer issues.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Completed scheduled appointments on time to drive quality service.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.

Inside Sales Representative

Aarons Furniture Store
Athens, TX
09.2021 - 08.2023
  • Participated in sales training and workshops to improve sales techniques and product knowledge.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Solicited feedback from customers on product features and service levels.
  • Conducted outbound calls to existing clients to upsell products or services.

Grocery Stocker

Brookshire Brothers
Nacogdoches, TX
01.2017 - 08.2021
  • Restocked shelves after each customer purchase for optimal display presentation.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Assisted customers with product, promotion and policy information.

Education

Bachelor of Arts - Criminal Justice/Pre Law

University of Texas At Tyler
Tyler, TX
05-2026

Associate of Arts - Criminal Justice/Pre Law

Trinity Valley Community College
Athens, TX
12-2022

Skills

  • Customer service
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Active listening
  • Time management
  • Teamwork
  • Punctual and reliable

Timeline

Service Technician

Peltier Kia
08.2023 - Current

Inside Sales Representative

Aarons Furniture Store
09.2021 - 08.2023

Grocery Stocker

Brookshire Brothers
01.2017 - 08.2021

Bachelor of Arts - Criminal Justice/Pre Law

University of Texas At Tyler

Associate of Arts - Criminal Justice/Pre Law

Trinity Valley Community College
Seth Burch