Seth Clasby
Georgetown,KY
Summary
Proven leader with extensive experience at Culver's, adept in customer service management and conflict resolution. Excelled in optimizing operations and enhancing team performance, achieving high customer satisfaction. Skilled in cash handling and staff training, I bring a positive attitude and a commitment to excellence, driving results through effective team collaboration and leadership.
Overview
4
4
years of professional experience
Work History
Shift Leader
Culver's
04.2021 - Current
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Crew Member
McDonald's
12.2020 - 04.2021
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Business Administration
Georgetown College
Georgetown Ky12.2025
High School Diploma -
Scott County High School
Georgetown Ky05.2023
Skills
- Customer Service Management
- Operations Support
- Equipment Troubleshooting
- Production Reporting
- Conflict Resolution
- Decision-making capabilities
- Professional Appearance
- Staff Training and Development
- Strong verbal and written communication
- Team Collaboration and Leadership
- Team Leadership
- Positive Attitude
- Complaint resolution
- Quality Inspections
- Cash Handling
Timeline
Shift Leader
Culver's
04.2021 - Current
Crew Member
McDonald's
12.2020 - 04.2021
Bachelor of Science - Business Administration
Georgetown College
High School Diploma -
Scott County High School