Seth hentges
Wisconsin Rapids,WI
Summary
Over 20 years of restaurant waiting experience!
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Camelot
Clarks Summit, PA
05.2019 - 07.2024
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Wait Staff Member
Olde Brook Inn
Spring Brook Township, PA
03.2018 - 07.2024
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Answered questions about menu selections and made recommendations when requested.
Food Waiter
Elmhurst Country Club
Moscow, PA
03.2017 - 07.2024
- Conducted pre-shift meetings with waitstaff team members prior to beginning each shift.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
High School Diploma -
Lincoln High School
Wisconsin Rapids, WI05-1999
Education
Clarks Summit University
Clarks Summit, PASkills
- Wine pairing
- Menu knowledge
- Point of Sale (POS) system operations
- High-volume dining
- Food safety understanding
- Order Accuracy
- Fine Dining
- Liquor, wine, and food service
- Serving expertise
- Positive and professional
- Banquet Coordination
- Buffet setup and takedown
Timeline
Restaurant Waiter
Camelot
05.2019 - 07.2024
Wait Staff Member
Olde Brook Inn
03.2018 - 07.2024
Food Waiter
Elmhurst Country Club
03.2017 - 07.2024
High School Diploma -
Lincoln High School
Education
Clarks Summit University
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