SOLIDWORKS
Seth Madison
Entry-Level Lube Technician
Elizabethtown,KY
Summary
Dedicated to satisfying customer needs with high-quality automotive support. Willing to learn new concepts such as changing oil and filters, as well as maintaining additional systems. Wanting to contribute to a team environment by using the knowledge gained, while working efficiently.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Shift Leader
O'Charley's
Elizabethtown, KY
12.2021 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
To-Go Server
O'Charley's
Elizabethtown, KY
07.2019 - 12.2021
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
High School Diploma -
Elizabethtown High School
Elizabethtown, KY 08.2015 - 05.2019
No Degree - Mechanical Engineering
University of Louisville
Louisville, KY 08.2019 - 04.2021
Skills
Guest Services
Complaint resolution
Cash Handling
Creative problem-solving
Software
Microsoft Excel
Timeline
Shift Leader
O'Charley's
12.2021 - Current
No Degree - Mechanical Engineering
University of Louisville
08.2019 - 04.2021
To-Go Server
O'Charley's
07.2019 - 12.2021
High School Diploma -
Elizabethtown High School
08.2015 - 05.2019