Summary
Overview
Work History
Education
Skills
Timeline
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Seth Pena

Roswell,NM

Summary

Proactive Sales Consultant with extensive experience in advising clients on product selections, generating sales leads, and providing exceptional customer service. Proven success in developing long-lasting client relationships and driving sales through upselling and consultative techniques. Strong skills in CRM proficiency, lead generation, and understanding industry trends.

Overview

5
5
years of professional experience

Work History

Sales Consultant

Permian Auto Group
11.2020 - Current
  • Advise clients on appropriate product selections based on their unique needs and preferences, ensuring guaranteed satisfaction levels upon purchase.
  • Generate sales Leads with cold calls
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.
  • Study consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic and over the phone
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service, optimal availability, and providing wide array of product knowledge.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Cashier

Dollar Tree
09.2019 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Goddard High School
Roswell, NM
05-2019

Skills

  • Time Management
  • Customer Relationship Management
  • CRM proficiency
  • Product and service knowledge
  • Objection handling
  • Persuasive Communication
  • Prospecting skills
  • Closing Techniques
  • Customer Retention
  • Consultative Sales
  • Sales Strategies
  • Lead Generation
  • Cold-calling
  • Industry Trends

Timeline

Sales Consultant

Permian Auto Group
11.2020 - Current

Cashier

Dollar Tree
09.2019 - 10.2020

High School Diploma -

Goddard High School

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Seth Pena