Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Seth Shepherd

Akron

Summary

Dynamic Sales Specialist with a proven track record at Spectrum, excelling in consultative selling and customer relationship management. Adept at analyzing market trends and resolving client issues, I consistently drive revenue growth through effective communication and strategic upselling. Recognized for enhancing customer satisfaction and effectively hitting targeted measurable sales metrics.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Specialist

Spectrum
Canton
06.2024 - Current
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Monitored trends in the industry to stay informed about competitive landscape.
  • Resolved customer complaints in a timely manner.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Researched competitors, economics and other key facets to better understand current market trends.

Sales Representative

Suntria
Dallas
11.2023 - 05.2024
  • Reviewed monthly performance against targets set by management team.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Taught and trained new sales personnel on customer service and sales techniques.
  • Collaborated with other members of sales team to reach targets.

Kitchen Manager

Fun 'n' Stuff
Macedonia
10.2022 - 11.2023
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Assisted staff by serving food and beverages or bussing tables.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Oversaw meal preparation and monitored food handling to encourage safety.

Team Leader

Fun 'n' Stuff
Macedonia
04.2022 - 10.2022
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.

Attendant

Fun 'n' Stuff
Macedonia
10.2021 - 04.2022
  • Performed routine checks to ensure equipment and facilities were in good working condition.

Sales Associate

Best Buy
Cuyahoga Falls
08.2019 - 09.2021
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Developed trusting relationships with customers by making personal connections.
  • Upsold additional items based on customer interests and needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Freezer Stocker

Gordon Food Service
Tallmadge
02.2019 - 08.2019
  • Cleaned and organized the freezer on a regular basis.
  • Used digital database to keep records of units and stock moved.
  • Rotated stock according to first-in-first-out guidelines.
  • Maintained accurate inventory of all items in the freezer.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Inshopper

Jimmy Johns Sandwich Shop
Cuyahoga Falls
09.2018 - 02.2019
  • Upsold additional items to increase store profits.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.

Education

High School Diploma -

Life Skills of North Akron
Akron, OH
06-2019

Skills

  • Customer relationship management
  • Sales forecasting
  • Market analysis
  • Consultative selling
  • Lead generation
  • Networking strategies
  • Team collaboration
  • Effective communication
  • Conflict resolution
  • Closing talents
  • Problem-solving abilities
  • Sales process optimization
  • Inventory management
  • Product knowledge

Certification

  • ServSafe P.I.C Certificate

Timeline

Sales Specialist

Spectrum
06.2024 - Current

Sales Representative

Suntria
11.2023 - 05.2024

Kitchen Manager

Fun 'n' Stuff
10.2022 - 11.2023

Team Leader

Fun 'n' Stuff
04.2022 - 10.2022

Attendant

Fun 'n' Stuff
10.2021 - 04.2022

Sales Associate

Best Buy
08.2019 - 09.2021

Freezer Stocker

Gordon Food Service
02.2019 - 08.2019

Inshopper

Jimmy Johns Sandwich Shop
09.2018 - 02.2019

High School Diploma -

Life Skills of North Akron
Seth Shepherd
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