Proven fulfillment lead with expertise in customer service, team collaboration, and problem resolution. Improved order turnaround time and customer satisfaction through streamlined workflow processes.
Work History
Fulfillment Lead
6 Years 7 Months
Lowe's | 01.2020 - Current
Supervised daily fulfillment operations, ensuring timely order processing and accurate inventory management.
Handled production picking, packing and shipping orders.
Monitored inventory levels using automated systems, facilitating proactive restocking and minimizing stockouts.
Led a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
Summer Camp Intern
3 Months
Kingswood Home for Children | 05.2019 - 08.2019
Developed engaging and educational activities for children to enhance social interaction and teamwork skills.
Collaborated with staff to plan and execute special events, fostering community engagement and participation.
Maintained clean and organized living spaces, ensuring a comfortable environment for all residents.
Improved camper safety by monitoring activities and enforcing camp rules consistently.
Provided support for campers with diverse needs, fostering an inclusive and welcoming environment.
Assisted in the organization of special events, ensuring memorable experiences for all participants.
Golf Course Attendant
2 Years 7 Months
Millstone Golf Course | 09.2016 - 04.2019
Managed daily golf cart operations, ensuring timely availability for guests.
Provided exceptional customer service, enhancing guest experience through friendly interactions.
Conducted routine maintenance on golf carts to ensure safety and reliability.
Assisted with cart rentals and returns, streamlining operational efficiency during peak hours.
Trained new staff on proper handling and maintenance of golf carts and equipment.
Addressed guest inquiries and concerns promptly, maintaining high satisfaction levels throughout the facility.
Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
Education
High School Diploma
Morristown Hamblen High School West | Morristown, TN | 05-2018
Emergency Medical Technician - Emergency Medicine
Walters State Community College | Morristown, TN | 05-2024
Skills
Warehouse operations
Shipping coordination
Order pulling
Shipment preparation
Forklift operation
Customer satisfaction
Vendor management
Time management
Customer service
Customer satisfaction
Client relations
Client relations
Process optimization
Safety compliance
Critical thinking
Computer proficiency
Timeline
Fulfillment Lead
Lowe's
01.2020 - CurrentRead More
Summer Camp Intern
Kingswood Home for Children
05.2019 - 08.2019Read More
Golf Course Attendant
Millstone Golf Course
09.2016 - 04.2019Read More
Walters State Community College
Emergency Medical Technician from Emergency Medicine