Seth Wolfe
Wytheville,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
Assembly Line Worker
Somic America
Wytheville, VA
09.2022 - 01.2023
- Packaged products and double-checked package labels for accuracy.
- Performed quality checks on products and documented discrepancies.
- Maintained assembly and production equipment to meet operational goals.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
Online Grocery Associate
Walmart
Dublin, VA
07.2020 - 09.2022
- Improved customer service wait times to mitigate complaints.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
Cashier Team Lead
Hardees Resturamt
Wytheville, VA
07.2018 - 07.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
Bachelor of Science - Social Sciences Education
Radford University
Radford, VA05-2025
Associate of Arts - General Studies
Wytheville Community College
Wytheville, VA05-2022
Skills
- Product Knowledge
- Call Management
- Complaint Resolution
- Customer Service
- Community Relationship Building
- Problem-Solving
Accomplishments
- I was an Honor Student in High School and still currently in college.
- I was part of the National Honor Society in High School.
- Currently in National Society of Leadership and Success.
Languages
English
Professional
Timeline
Assembly Line Worker
Somic America
09.2022 - 01.2023
Online Grocery Associate
Walmart
07.2020 - 09.2022
Cashier Team Lead
Hardees Resturamt
07.2018 - 07.2020
Bachelor of Science - Social Sciences Education
Radford University
Associate of Arts - General Studies
Wytheville Community College
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