Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Seth Lucero

Amarillo,TX

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

4
years of professional experience

Work History

Starbucks

Shift Supervisor
04.2020 - Current

Job overview

  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints/issues and offered thoughtful solutions to maintain customer satisfaction and relations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies

Ulta

Beauty Advisor
08.2021 - 11.2021

Job overview

  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Hodgetown Baseball Park

Mascot/Promotional Team Member
03.2019 - 09.2020

Job overview

  • Provided product samples, coupons and informational brochures to 300+ people each shift.
  • Identified potential marketing opportunities to increase brand awareness.
  • Collaborated with media representatives to optimize coverage of special events.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Engaged with audiences to create memorable experiences at live performances.
  • Utilized improvisation techniques to enhance shows.
  • Used social media to promote events and build audience.
  • Performed live shows at various venues.

Education

Metropolitan State University of Denver
Denver, CO

Bachelor of Science from Aviation And Aerospace Sciences
05.2026

Randall High School
Amarillo, TX

High School Diploma
05.2021

University Overview

  • Ranked in Top 10% of class
  • 97.94 GPA
  • Superintendent Scholar Award ('18,'19,'20,'21)

Skills

  • Conflict Resolution Techniques
  • Team Member Motivation
  • Staff Management
  • Customer Needs Assessments
  • Operational Procedures
  • Team Development Strategies
  • Adaptive and Creative
  • Exceptional Customer Service
  • Team Leadership

Timeline

Beauty Advisor

Ulta
08.2021 - 11.2021

Shift Supervisor

Starbucks
04.2020 - Current

Mascot/Promotional Team Member

Hodgetown Baseball Park
03.2019 - 09.2020

Metropolitan State University of Denver

Bachelor of Science from Aviation And Aerospace Sciences

Randall High School

High School Diploma

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Seth Lucero